FAQs

Q: Is it safe to use my credit card on your site?

A: Yes. we know that you care how the information about you is used an shared and we appreciate your trust in us to do that carefully and sensibly and in full compliance with the Data Protection

Q: Do you charge sales tax on any item?

A: No, we never charge any sales tax and we still offer international shipping.

Q: How can I make a return or exchange? 

A: Return and exchange services are available on all UGGs orders, more information please visit our website.

Q: Which UGG Colors are in This Year?

A: Chestnut is the most popular color of UGG Boots this year, with Chocolate and Black coming close second and third.

Q: What kind of information did you get and why? 

A: The information includes: - your full name, your address, your phone number, your size and your e-mail address. We collect all the information about you for shipping purpose only, including three main reasons:

I) To process your order till you receive the UGG Boots. 

II) To make available the products and services you want. 

III) To provide you with the most efficient and effective service possible.

Boots Care: 

Wash UGG Boots by hands. 

Keep UGG Boots wet in clean and cold water.

Reshape by stuffing with paper towel. Allow to dry naturally and slowly.

Before put on UGG Boots, please be sure they are absolutely dry. 

Do not dry in direct sunlight.